Fire TV Issues: How to Clear the Cache
If you’re experiencing issues with a Fire TV app such as crashing, not working, content not loading, lag, or slow speeds, clear the cache. When you download an app, it temporarily stores data on your device- cache. Issues occur when a cache becomes too big; clearing it improves performance.
Follow these steps to clear the cache:
1. Select Settings from the device home screen.
![](https://assets.website-files.com/5d4c166c71ecaf1567b33a6f/5f23f3c412d14b0fb434ba9e_5f214d09af844f79e9fb1c41_img28.jpeg)
2. Select Applications.
![](https://assets.website-files.com/5d4c166c71ecaf1567b33a6f/5f23f3c5348bd81e4b4195a8_5f214d46709a9d4791ca1e6d_img29.jpeg)
3. Select Manage Installed Applications
![](https://assets.website-files.com/5d4c166c71ecaf1567b33a6f/5f23f3c450bf430c1b0152c2_5f214d6efd0bef5d8366cbd7_img30.jpeg)
4. Select an app to clear its cache.
![](https://assets.website-files.com/5d4c166c71ecaf1567b33a6f/5f23f3c5c81e6b2914224c66_5f214db263a23b1adff6e46c_img31.jpeg)
5. Select Clear cache
![](https://assets.website-files.com/5d4c166c71ecaf1567b33a6f/5f23f3c5259bac5715efb776_5f214dc65df6033faac6b4b9_img32.jpeg)
If the app still doesn't work properly, repeat these steps and select Clear data.>To clear cache for other apps: >press Back>select app>select Clear cache
or call 1 (800) 380 - 6330 (Monday - Friday 9 AM - 5 PM CST)