Change Video Quality
While viewing videos, you have the option to set the video quality. If you are experiencing playback/quality issues, you may need to adjust the video quality selected to improve your experience.
NOTE: By default, when the player is used with Safari (iOS), the stream is played through Safari Native Player. This means that HLS playback itself is handled directly by Safari and not by our player. Safari Native Player does not support Media Source Extension (MSE) and this is why users using Safari will not be able to change the video quality manually.
To set video quality:
1. On the player, locate the gear icon and click on Quality.
2. Set the quality to Auto or select a specific quality setting.
3. The selected quality will apply to all videos viewed until the browser cache is cleared.
or call 1 (800) 380 - 6330 (Monday - Friday 9 AM - 5 PM CST)